We want you to be happy with your Boing! purchase. If you want to return any item, you can mail or bring it back to us within 60 days and we will refund it to the original form of payment. Items returned more than 60 days after delivery will receive store credit.
All unopened items in their original packaging are eligible for either a full refund or an in-store exchange. (See below for damaged/faulty item returns).
Returning by Mail
Items should be returned in their original packaging. Package the item(s) you want to return along with your packing slip. If you don't have your packing slip, please write your order number and the reason for your return on a slip of paper and enclose it in your package.
The customer will pay the full return shipping up front, and Boing! will reimburse up to $7 of the return shipping cost when we process your return.
We cannot offer refunds on the original shipping fee unless you've receive a faulty or incorrect item.
Returns should be addressed to:
Boing! Toy Shop
Refunds may take up to 7 days to process after we receive your return. We will send you a confirmation once we process your return.
If you're returning a gift that was purchased for you, we will issue you an electronic store credit rather than a refund to the original form of payment. Please note the email address where you would like this sent.
Exchanging In Store
Returning In Store
Damaged / Incorrect Items
If you have any questions or need further help, please do not hesitate to contact us.